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Customer Service Representative

Pasig, Philippines

As Pink Parlour Customer Service Agent you are responsible for the following:

  • Communicate with current and potential clients via telephone, email, online chat, or social media
  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
  • Maintain a courteous and calm manner at all times to de-escalate stressful situations
  • Document personal information to create, update, or adjust customer accounts
  • Prepare call-related information for purposes of auditing and reporting

 

Must Have

  • Prior experience working in call centers or as an at-home customer service agent
  • Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
  • Excellent verbal and written communication skills


Nice to have

  • Bilingual language skills a plus
  • Ability to remain calm and composed in a fast-paced, high-pressure environment
  • Ability to multi-task
  • Strong analytical skills


What We Offer

At Pink Parlour, we provide an exciting and competitive working environment that is built upon teamwork and collaboration. We offer an opportunity for personal and professional growth.    


Complete Government Benefits

Full coverage of mandated government benefits.


Medical Reimbursement

Get reimbursed for eligible medical expenses.


Performance-Based Increments

Earn salary increases based on your performance per year.


​Training and Development 

Enhance your skills with certified training sessions and enjoy complimentary meals.



Hybrid Set-up

Enjoy a flexible work arrangement that combines office and remote work.  

5 Working Days & 8-Hour Shifts

Enjoy a balanced work-life schedule with a standard 5-day workweek and 8-hour shifts.

Career Progression

Grow and advance your career with clear paths for development and promotion.

Occasional Company Events

Enjoy fun and engaging company events throughout the year.



Employee Discount  

Pamper yourself with an exclusive employee discount of up to 30% on services – because you deserve nothing but the finest!   

Paid Time-off  

Generous paid leave policy for personal and family time. 

Be Globally Competitive 

We operate in 4 Southeast Asian countries, offering exposure to diverse markets and cultures.  

Birthday Cake  

Celebrate your special day with a sweet surprise – enjoy a complimentary birthday cake on us, because at Pink Parlour, your joy is our treat!