Senior Customer Service Representative
Pasig,
Philippines
As Pink Parlour Senior Customer Agent you are responsible for the following:
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
- Maintain an orderly workflow according to priorities
Must Have
- Proficiency in Microsoft Office and customer service software.
- Good understanding of management practices and techniques.
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Nice to have
- Outstanding written and verbal communication skills.
- Excellent leadership and interpersonal skills.
- Ability to think strategically and to lead
What We Offer
At Pink Parlour, we provide an exciting and competitive working environment that is built upon teamwork and collaboration. We offer an opportunity for personal and professional growth.
Complete Government Benefits
Full coverage of mandated government benefits.
Medical Reimbursement
Get reimbursed for eligible medical expenses.
Performance-Based Increments
Earn salary increases based on your performance per year.
Training and Development
Enhance your skills with certified training sessions and enjoy complimentary meals.
Hybrid Set-up
Enjoy a flexible work arrangement that combines office and remote work.
5 Working Days & 8-Hour Shifts
Enjoy a balanced work-life schedule with a standard 5-day workweek and 8-hour shifts.
Career Progression
Grow and advance your career with clear paths for development and promotion.
Occasional Company Events
Enjoy fun and engaging company events throughout the year.
Employee Discount
Pamper yourself with an exclusive employee discount of up to 30% on services – because you deserve nothing but the finest!
Paid Time-off
Generous paid leave policy for personal and family time.
Be Globally Competitive
We operate in 4 Southeast Asian countries, offering exposure to diverse markets and cultures.
Birthday Cake
Celebrate your special day with a sweet surprise – enjoy a complimentary birthday cake on us, because at Pink Parlour, your joy is our treat!